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Support
Need a hand with All My Planets, My Radio Show, or a Bismuthman book? Start with the answers below, or email a grown-up on our small team.
All My Planets
Where are my solar systems saved?
Solar systems and creations are saved locally on the device. They are not uploaded to a Bismuthman account. Removing the app may also remove creations stored by the app.
Why does part of a planet look dark?
Sun-only lighting gives planets realistic day and night sides. In Settings, choose ambient lighting when you would rather keep every part of the system easier to see.
How do I edit or remove a space friend?
Tap the body in the play view, then choose its Edit button. Editing tools and the delete option are kept together in that body's editor.
Can I move my creations to another device?
The first release keeps creations on the device and does not yet include cloud sync or export between devices.
My Radio Show
Why can’t the app record?
My Radio Show needs microphone access. Open Settings on the device, choose Privacy & Security, then Microphone, and turn on access for My Radio Show.
How does the free preview work?
The free version can keep one saved show at a time. You can delete that show and record another, or a grown-up can unlock unlimited saved shows with the one-time Studio Unlock purchase.
How do I restore Studio Unlock?
Open the app’s grown-up area and choose Restore Purchase. Use the same Apple Account that made the original purchase. You will not be charged again.
Can I export a recording?
M4A export is included with Studio Unlock and is protected by a grown-up check. The device’s share sheet lets the grown-up choose where the file goes.
Where are recordings stored?
Recordings stay locally on the device. They are not uploaded to a Bismuthman account or public feed. Deleting the app may also delete recordings that have not been exported.
Books and downloads
If a purchased book is missing or a download link is not working, include the email address used at checkout and the book title when you contact us. Please do not send payment-card details.
Still stuck?
Email a human.
A parent or guardian can reach us at hello@bismuthman.com. Tell us which device you are using and what happened. We will reply as soon as we can.